Privacy Policy
At DirectVault Limited ("we," "us," or "our"), safeguarding your privacy is our highest priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or engaging with our services, you consent to the practices described in this policy.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting.
2. DATA CONTROLLER
DirectVault Limited acts as the “controller” of your personal information for the activities described in this Privacy Policy. That means DirectVault Limited is the legal entity deciding why and how your personal information is collected and used. We are committed to ensuring that your information is handled in compliance with applicable privacy laws, always respecting your rights.
3. INFORMATION WE COLLECT
We gather various types of personal information to provide and improve our services. This includes:
Information You Provide: o create an account or use the services provided by DirectVault, you will be required to submit personal details such as your name, address, date of birth, and email, along with company information (collectively referred to as "Account Information"). Additionally, you must provide supporting documentation to verify the information provided, which may include identity documents (e.g., passport, identity card, or travel document), proof of address, occupation, nationality, country of birth, and information about your source of funds and wealth. This documentation may also include bank statements, credit card details, checks, or money orders (referred to as "Identification Information").
Information from Other Sources: To safeguard both our business and customers from fraud, we verify the information you provide (e.g., KYC/AML Information) through anti-fraud agencies and electronic identity verification services. During this verification process, we may collect and process data about you from these services. This can include biometric data, such as facial recognition technology, used for authenticating and confirming your true identity.
Information Collected Automatically: Our website uses cookies to enhance your experience, prevent fraud, and deliver internet-based advertisements, such as banner ads on our site or app. To detect and prevent fraud and cybercrime, we collect data including session information, device details, and IP addresses ("Device
Information") to verify the legitimacy of account logins. Additionally, we gather information about your activities on our website or app, such as browser history, product interactions, IP addresses, unique identifiers, and other data related to your engagement with our site, app, and advertisements ("Usage Information").
4. LAWFUL BASIS FOR DATA PROCESSING
We process your personal data based on the following lawful grounds:
Contractual Necessity: To perform the services you have requested, and to fulfill our contractual obligations.
Legal Compliance: To comply with legal requirements and obligations, according to Personal Information Protection and Electronic Documents Act (PIPEDA).
Legitimate Interests: For purposes such as fraud prevention, business operations, and improving services.
Consent: In cases where consent is required, we will ask for your explicit permission to process your personal data.
5. HOW WE USE YOUR INFORMATION
We use your personal data for various purposes, including:
Service Provision: To deliver and manage our services, ensuring that we fulfill contractual commitments.
Communication: To contact you regarding updates, new services, and promotions related to our offerings.
Legal Compliance: To meet legal obligations, including those related to anti-money laundering, fraud prevention, and regulatory compliance.
Security: To safeguard against fraud, enhance security measures, and protect our legitimate interests.
Customer Support: To address inquiries, resolve issues, and provide you with high-quality support.
6. DISCLOSURE OF YOUR INFORMATION
We may share your personal data with the following parties:
Affiliates and Subsidiaries: For internal operations, service delivery, and administrative purposes.
Service Providers: Trusted third-party providers who assist in the operation of our services.
Compliance Authorities: If required by law, we may share your data with regulatory bodies, law enforcement, or government authorities.
Verification Services: To verify your identity and ensure the security of transactions.
7. DATA STORAGE AND TRANSFERS
Your personal information may be stored and processed in locations outside of Canada, including the UK, European Economic Area (EEA), or Switzerland. Any transfers of personal data are made with appropriate safeguards, such as Standard Contractual Clauses, to ensure compliance with data protection laws. Data is stored on servers, which are protected by actively maintained firewalls. We make use of up-to-date anti-virus software and our servers have restricted access.
8. YOUR RIGHTS
You have the following rights regarding your personal data:
Access and Correction: You may request access to your personal information and request corrections if any data is inaccurate.
Erasure: You can request the deletion of your personal information when it is no longer needed for the purposes for which it was collected.
Consent Withdrawal: If you’ve given consent for specific data processing activities, you can withdraw that consent at any time.
Objection: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
9. EXTERNAL LINKS
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.
10. DATA RETENTION
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at:
DirectVault Limited
Address: 2300-2850 Shaughnessy St 319, Port Coquitlam, BC V3C 6K5, Canada
Telephone: +12048199915
Email: [email protected]